Yelp: companies can now answer their critics
17 Apr. 2009 | Author: 
The USA ratings portal Yelp, still only represented in English (see our post), plan to offer the possibility for companies to respond to user criticism/comments.
This was recently reported in The New York Times newspaper. Businesses may use this new response feature in order to correct facts, or to report that/how they have been able to correct perceived problems. Advertising or personal attacks will not be possible. Yelp does not intend to monitor these responses once they are published. However if a user regards a business response as inappropriate, they will be able to flag this response for the Yelp-team for their examination.
Until recently, companies were only able to respond to user criticism/comment via e-mail, and in the case of negative ratings, to hope that the direct contact would favorably influence the user’s opinion and their resultant rating of the service offered. The new function, which according to the NYT is to launch imminently, should give more transparency and afford a more public dialogue.
Yelp: companies can now answer their critics
Posted in General, Local Search per PC, Local Search, News, Practical features | 
Tags: Beurteilungen, Bewertungsen, Bewertungsplattform, Bewertungsplattformen, Bewertungsportal, Kommentare, lokale Informationen, Stellungnahme, Unternehmen, User Generated Content, User-Bewertungen, web2.0, yelp, Local Search
Last Twitter messages for given tags
- Beurteilungen:
HOTEL BREMEN - HOTELS UND PENS... a href="http://t.co/U8ggp0oW"http://t.co/U8ggp0oW/a" 
RT @a class=" " href="http://twitter.com/TeamAuf6Pfoten"TeamAuf6Pfoten/a: Erfahrungen/emBeurteilungen/em von Kunden der Hundeschule Team auf 6 Pfoten: a href="http://t.co/EmS99WeO"http://t.co/EmS99WeO/a 
Erfahrungen/emBeurteilungen/em von Kunden der Hundeschule Team auf 6 Pfoten: a href="http://t.co/EmS99WeO"http://t.co/EmS99WeO/a - Bewertungsen: No Twitter messages found.
- Bewertungsplattform:
Post Edited: emBewertungsplattform/em für Pornostars a href="http://t.co/hS3LVj16"http://t.co/hS3LVj16/a a href="http://t.co/x2sRoZUb"http://t.co/x2sRoZUb/a a href="http://search.twitter.com/search?q=%23web20" title="#web20" class=" "#web20/a a href="http://search.twitter.com/search?q=%23Pornostars" title="#Pornostars" class=" "#Pornostars/a a href="http://search.twitter.com/search?q=%23Sex" title="#Sex" class=" "#Sex/a a href="http://search.twitter.com/search?q=%23Solutions" title="#Solutions" class=" "#Solutions/a 
800-1,500 EUR a href="http://search.twitter.com/search?q=%23Projekt" title="#Projekt" class=" "#Projekt/a | Entwicklung einer Online-emBewertungsplattform/em für d |
- Entwicklung einer Online-B ... a href="http://t.co/bXys0BJs"http://t.co/bXys0BJs/a 800-1,500 EUR a href="http://search.twitter.com/search?q=%23Projekt" title="#Projekt" class=" "#Projekt/a | Entwicklung einer Online-emBewertungsplattform/em für d |
- Entwicklung einer Online-B ... a href="http://t.co/bVoRFgQg"http://t.co/bVoRFgQg/a - Bewertungsplattformen: No Twitter messages found.
- Bewertungsportal:
City Partner Hotel a href="http://t.co/k0I0N7Xx"http://t.co/k0I0N7Xx/a ist von dem Buchungs- und emBewertungsportal/em trivago zur Nr. 1... a href="http://t.co/UBiNsPG5"http://t.co/UBiNsPG5/a a href="http://t.co/QZsidBHu"http://t.co/QZsidBHu/a ist von dem Buchungs- und emBewertungsportal/em trivago zur Nr. 1 der ***Hotels in... a href="http://t.co/bWu05Y6P"http://t.co/bWu05Y6P/a 
Portalbetreiber muss Hinweisen auf falsche Bewertung nachgehen --- a href="http://t.co/C7z7tEk1"http://t.co/C7z7tEk1/a - Kommentare:
Bitte nicht solche emKommentare/em (@a class=" " href="http://twitter.com/YouTube"YouTube/a a href="http://t.co/wimxYnF7"http://t.co/wimxYnF7/a) 
@a class=" " href="http://twitter.com/VikasSecrets"VikasSecrets/a @a class=" " href="http://twitter.com/Empathy25"Empathy25/a Mir sind emKommentare/em da sehr viel lieber. DIE habe ich nicht moderiert. ;D 
Arzt-Bewertungsportale: Der Code der Patienten-emKommentare/em / Eigen-Fremdbild-Diskrepanzen - a href="http://t.co/FDiU5ix9"http://t.co/FDiU5ix9/a - lokale Informationen:
1.300 Reiter mit 800 Pferden a href="http://t.co/4pbP8FQS"http://t.co/4pbP8FQS/a 
Günstige Zinsen lassen Traum vom Eigenheim wahr werden - Leverkusen Lokal: Leverkusen LokalGünstige Zinsen lasse... a href="http://t.co/eishmAQE"http://t.co/eishmAQE/a 
Erneuerbare Energien sind gefragt - Leverkusen Lokal a href="http://t.co/3DK7cxVJ"http://t.co/3DK7cxVJ/a a href="http://search.twitter.com/search?q=%23Oeko" title="#Oeko" class=" "#Oeko/a a href="http://search.twitter.com/search?q=%23Natur" title="#Natur" class=" "#Natur/a a href="http://search.twitter.com/search?q=%23Strom" title="#Strom" class=" "#Strom/a - Stellungnahme:
RT @a class=" " href="http://twitter.com/GRASwien"GRASwien/a: emStellungnahme/em der GRAS Uni Wien zur a href="http://search.twitter.com/search?q=%23Besetzung" title="#Besetzung" class=" "#Besetzung/a des a href="http://search.twitter.com/search?q=%23caferosa" title="#caferosa" class=" "#caferosa/a a href="http://t.co/1087vFHK"http://t.co/1087vFHK/a a href="http://search.twitter.com/search?q=%23unibrennt" title="#unibrennt" class=" "#unibrennt/a a href="http://search.twitter.com/search?q=%23oeh" title="#oeh" class=" "#oeh/a 
emStellungnahme/em zu Stale Solbakken a href="http://t.co/hFkAoFdT"http://t.co/hFkAoFdT/a a href="http://search.twitter.com/search?q=%23koeln" title="#koeln" class=" "#koeln/a a href="http://search.twitter.com/search?q=%23sport" title="#sport" class=" "#sport/a a href="http://search.twitter.com/search?q=%231fc" title="#1fc" class=" "#1fc/a 
PS: Dokumentiert: emStellungnahme/em der EU-Kommission zum Fall Google a href="http://t.co/Xbew38P5"http://t.co/Xbew38P5/a a href="http://search.twitter.com/search?q=%23Netzpolitik" title="#Netzpolitik" class=" "#Netzpolitik/a - Unternehmen:
RT @a class=" " href="http://twitter.com/FAZ_Wirtschaft"FAZ_Wirtschaft/a: Homag: Machtkampf der Großaktionäre (von Holger Paul) a href="http://t.co/qGLp3jtP"http://t.co/qGLp3jtP/a 
Thrombosemedikament Xarelto: Bayer hofft auf Milliardengeschäft a href="http://t.co/aDvwvOW0"http://t.co/aDvwvOW0/a 
Thrombosemedikament Xarelto: Bayer hofft auf Milliardengeschäft: Am Mittwoch berät ein Gremium, ob das Thrombose... a href="http://t.co/mj2GqMTb"http://t.co/mj2GqMTb/a - User Generated Content:
@a class=" " href="http://twitter.com/fpmicozzi"fpmicozzi/a è molto emuser/em emgenerated/em emcontent/em a href="http://t.co/9MjKDzyC"http://t.co/9MjKDzyC/a 
Facebook: A Rough Start... emUser/em emGenerated/em emContent/em vs. Syndicated Media; Has Pre-IPO Market-hype Already Waned? - a href="http://t.co/7j8J20lo"http://t.co/7j8J20lo/a 
Еще один диплом на защите в @a class=" " href="http://twitter.com/MohylaJSchool"MohylaJSchool/a: Використання emuser/em emgenerated/em emcontent/em українськими ЗМІ в якості джерела інформації a href="http://search.twitter.com/search?q=%23jschool" title="#jschool" class=" "#jschool/a - User-Bewertungen: No Twitter messages found.
- web2.0:
[#emWeb2/em.em0/em] Symform: Symform is a revolutionary cloud storage and backup service, providing up to 200GB free and u... a href="http://t.co/ciNi4QuX"http://t.co/ciNi4QuX/a [#emWeb2/em.em0/em] BiteAds: BiteAds allows you to share links and get paid when people click on them. Browse the Web and ... a href="http://t.co/hCo3eOcH"http://t.co/hCo3eOcH/a 
@a class=" " href="http://twitter.com/j_allen"j_allen/a that's frustrating. Maybe that's why we prefer emweb2/em.em0/em tools? Frameworks to do a lot of cool stuff,and not complex custom systems. - yelp:
I checked in at Kaldi's Coffeehouse (700 De Mun Ave) on #emYelp/em a href="http://t.co/5x3ETp54"http://t.co/5x3ETp54/a 
@a class=" " href="http://twitter.com/Amy_Timmins"Amy_Timmins/a how about a href="http://search.twitter.com/search?q=%23sockpuppets" title="#sockpuppets" class=" "#sockpuppets/a doing #emyelp/em reviews? New episode today! 
I checked in at 24 Hour Fitness (336 N Sunrise Ave) on #emYelp/em a href="http://t.co/olw2FaJB"http://t.co/olw2FaJB/a - [lang_de]Lokale Suche[/lang_de][lang_en]Local Search[/lang_en]: No Twitter messages found.
