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Posts Tagged ‘Bewertungsportal’

Yelp löst Aufschrei aus

Yelp mausert sich allmählich zur Kratzbürste. Das Bewertungsportal lehnte bereits 550 Millionen Dollar für die Übernahme durch Google ab. Und auch die 700 Millionen von Microsoft haben die Kalifornier jetzt ausgeschlagen.

Bezeichnenderweise ist Yelp der Fachbegriff für eine besonders schrille Polizeisirene. Schrill gibt sich auch das Bewertungsportal, indem es in den letzten Wochen immer wieder für saftige Schlagzeilen gesorgt hat, die sich dann doch als nichtig erwiesen haben. Übernahme durch Google, Übernahme durch Microsoft – alles Makulatur. Yelp bleibt vorerst Yelp, auch wenn mit Elevation Partners ein neuer Geldgeber gefunden wurde. 25 Millionen Dollar hat der Private-Equity-Investor, an dem auch U2-Sänger Bono beteiligt ist, in das junge Unternehmen gepumpt und ermöglicht ihm somit das Durchstarten in den USA und den strategischen Zielen Kanada sowie Westeuropa.

Vielleicht liegt der Grund für Yelps Geziere in den erfreulichen Besucherzahlen: 29 Millionen Unique Visitors sind es zurzeit, und Experten wie die Blogger der Kelsey Group fragen sich, wie lange es eigentlich noch dauert, bis sich das Bewertungsportal zum vollwertigen Branchenverzeichnis emanzipiert hat.

Trotz des gescheiterten Deals zeigt Google bei lokalen Suchanfragen auch Ergebnisse von Yelp, wie Fachmann Greg Sterling unlängst berichtet hat. Vielleicht auch das ein Zeichen für die Stärke, die Yelp als Marke in der Branche inzwischen gewonnen hat.

Google schielt auf Yelp: Nachhilfe für 500 Milliarden Dollar

Das Web überschlägt sich mal wieder mit Gerüchten. Nach Informationen von TechCrunch will Google das regionale US-Bewertungsportal Yelp schlucken. Die Rede ist von einer halben Milliarde Dollar. Experten finden den Preis erstaunlich niedrig.

Und wieder streckt Google seine Fühler nach neuen Allianzen aus. Nach dem jüngsten Flirt mit Twitter jetzt also ein handfester Deal mit Yelp, das für 2009 mit 30, für kommendes Jahr mit 50 Millionen Dollar Umsatz rechnet. Der Suchmaschinenriese aus Mountain View merkt zusehends, dass die guten alten Zeiten des puristischen Googlens so allmählich Vergangenheit sind. Der Trend geht in Richtung Echtzeitsuche und Bewertung, und da hat der Marktführer noch eine Menge Hausaufgaben zu machen.

David Mimh zeigt sich in seinem Blog übrigens nahezu enttäuscht über den seiner Meinung nach niedrigen Kaufpreis, der im Moment kolportiert wird. Es scheint, als mache Google ein echtes Schnäppchen angesichts der Multi-Multi-Milliarden-Chance, die die Lokale Suche in den nächsten fünf bis zehn Jahren verheißt, schreibt er und erinnert daran, dass die Suchmaschine in diesem Segment mit den Place Pages erst kürzlich einen großen Schritt nach vorn gemacht hat.

Qype und Qiro haben sich zusammengetan

Das mobile Netzwerk Qiro hat Qype in seine Plattform eingebunden.

Laut einer Pressemitteilung von Qype können Nutzer der Qiro-Community durch diese Kooperation nun auch ohne iPhone oder das Google Handy G1 über den Location Based Service von Qiro mit jedem java-fähigen Handy auf die Daten des lokalen Such- und Bewertungsportals zugreifen. Das heißt, sie können sich jetzt Plätze in der Nähe des eigenen Standortes anzeigen lassen und sich mittels der Bewertungen der Qype-User einen ersten Eindruck davon verschaffen.

Yelp: companies can now answer their critics

The USA ratings portal Yelp, still only represented in English (see our post), plan to offer the possibility for companies to respond to user criticism/comments.

This was recently reported in The New York Times newspaper. Businesses may use this new response feature in order to correct facts, or to report that/how they have been able to correct perceived problems. Advertising or personal attacks will not be possible. Yelp does not intend to monitor these responses once they are published. However if a user regards a business response as inappropriate, they will be able to flag this response for the Yelp-team for their examination.

Until recently, companies were only able to respond to user criticism/comment via e-mail, and in the case of negative ratings, to hope that the direct contact would favorably influence the user’s opinion and their resultant rating of the service offered. The new function, which according to the NYT is to launch imminently, should give more transparency and afford a more public dialogue.

All-round changes at Qype

The makers of Qype have redesigned their local search and ratings platform. The completely revamped version went online at the end of February 2009.

First impressions of the ‘new’ Qype center on the visual changes on the site. Instead of the familiar olive and orange color scheme, the page is predominantly in bright red, blue and grey. Further there is a new logo and slogan. As explained by Community Manager Stephan ‘Moe’ Mosel in a blog post, the new slogan “Entdecken, Empfehlen” [en=Discover, recommend] (previously “Das Beste der Stadt” [en=The best of the city]) should bring home the goal of the site in just two words. The new logo, in handwriting style, is seen to represent the community aspect.

Along with the purely aesthetic changes, the website displays a completely reworked structure and several new functions. For example the central tab menu (formerly places, Guides, Groups, etc.) has disappeared. In its place, the horizontal navigation bar now displays special categories such as “Eating and Drinking”, “Shopping”, or “Nightlife”. As a result, the Search function now has become more prominent. The new trick is that users can now self configure this navigation bar: under “Alles” [en=all] you can find many categories to choose from. The links to Guides, Groups and People are now found to the right, below this nav bar, in the new module “Mein Verlauf” [en=my progress]. This keeps the user-specific activities clearly separated from the rest of the page.

Further, in another press release, Qype has also concentrated more on the regional aspects of its offering. In the new version, search requests are now possible for specific city parts. This is not fully implemented, at least when we ran our own tests, which were not altogether satisfying.

Rebate coupons from Qype

Price reductions or two-for-the-price-of-one, using coupons/vouchers usually tempt clients. This has been noted by Qype; registered businesses have recently been able to offer such deals on the local search and ratings portal.

Locations offering rebates are marked with a red tag in the results lists.  In the entries themselves, one finds a coupon on the right, over the map view. On clicking, users can view, print and redeem the vouchers by the respective companies or service providers.

In a post in the company blog, the community manager of Qype, Stephan ‘Moe’ Mosel, announces the new function, and illustrates these with some examples. As the application is very new, there are as yet very few vouchers on offer at present.

In the USA, this form of advertising has been represented for some time on local search services (see our post). In Germany, the online directory glenglobe.de has until now been the only local service provider offering something similar.

Qype releases API; announces new CEO

Qype is on the move: alongside its announcement of its new head, it has also released its API and is offering to reward developers for the best mashups.

It was recently announced that Qype-founder and CEO until now, Stephan Uhrenbacher has resigned his position. He will become Chairman of the Board, as described by the company in a press release. The new head of Qype is Stephen Taylor, whose credits include Regional Vice President and Managing Director von Yahoo! Europe as well as Managing Director of Overture Europe.

Just a few days before the change in management was announced, the company released their API. As announced in a press release, content from Qype, such as places, ratings, locations, place categories or photos become accessible for integration in mashups and other apps. The recently released ‘Qype Radar” application for iPhone (see our post) is based, for example, on the API.

Developers can download version 1.0 of the Qype API, and start designing applications. In fact, the best apps will be rewarded: first prize will receive a prize of Euro 3.500, second prize Euro 1.000 and third prize Euro 500. To participate, developers must submit their completed new apps by February 28, 2009 to Qype.

The API is not going to remain at v.1.0. As Stephan Uhrenbacher announced in the company blog, the first quarter 2009 should see the appearance of the Qype-API 2.0. Using the innovations of this API, it is planned to also integrate photos and reports from Qype.

Yelp starts in the United Kingdom

In July 2004, the local search and ratings portal Yelp was founded in the USA. It has continued to expand since its launch, introducing a Canadian version in August 2008 and finally has crossed the Atlantic to Britain.

Yelp-CEO and co-founder Yeremy Stoppelman detailed the changes in the company blog. Now Yelp users can also search for undertakings, and relevant ratings in London and surroundings.

In a press announcement, Stoppelman disclosed that London has long been a planned destination – it being the center of the English-speaking world, and comes additionally as a result of the wishes of British Yelp users.

Yelp is one of the market leaders in the area of local Web2.0 portals in the USA. According to sources, Yelp’s users have submitted more than 4,5 million ratings.  In December 2008 alone, the website recorded a total of 16,6 million unique visitors. Can one predict a similar success story in the UK? The competition has not been sleeping ¬ Yelp is going head-to-head with successful contenders, including Brownbook, Trusted Places and the German search and ratings portal Qype (already in Britain since June 2007).

Recommendation portal – TestMyBIZ

The recommendation portal TestMyBIZ is now available for users searching for local companies or service providers, who wish to choose exclusively from other users’ suggestions.

As outlined by the operators TestMyBIZ GmbH in Bergische Gladbach in a press release, registered users can submit and recommend their favorite stores and businesses. Only positive ratings are possible, contrary to other sites such as Qype or Dialo.de.

Users are able to use a 5-star system, ranging from “above average” through “tops”.  The ranking of the results on TestMyBIZ is derived exclusively from the user ratings and is absolutely unable to be influenced by the company itself being rated. However, in order to activate a full/complete entry with ratings etc., companies must approve the ‘publication’ of the entry.  A basic entry is therefore free; however if an undertaking wishes to augment and expand the entry to cover further information and/or photos, a charge will be made.

Though the portal has been online since September 2007, the sheer numbers of entries, at least in our test experience, are somewhat thin on the ground.

Brownbook: joining up is worthwhile

The most websites whose content is derived from its users, build on the users’ good will and willingness to participate. The UK-based Web2.0 web directory Brownbook offers its users also a pecuniary incentive- for new entries or ratings earn financial rewards.

This takes place when signed-up businesses reward user entries or ratings, in response to one or more (paid) ads placed using the portal’s advertising-options. Brownbook pays you a slice of anything it earns make from businesses that ‘claim’ their listings and promotions, as a result of users making contributions to Brownbook.net.
For example, an ad could cost UK £ 5 (or US $10) to a ‘claimed’ business.  20% of the Brownbook fees to that business go to the user who last edited the entry. (See “How much can I earn?“)

The new ‘User Earnings Program’ is discussed in a video in the company blog by Brownbook co-founder and CEO Dave Ingram. The principles are also announced in a press release.

Those who want to earn money with Brownbook must register online, and also need a PayPal account where the payments may be transferred. And one must really be diligent about writing entries and ratings.

Brownbook appeared unofficially in December 2007 and went ‘public’ in february 2008 in the United Kingdom. The operators describe the portal as a free and open Wiki-like online directory, where users can search for local firms, rate and describe these  or add new entries.  The content which derives substantially for the users, is able to be edited by any other user, at least as long as a company has not claimed control over the content. The platform has been targeted internationally, as of July 2008.  A recent figure (October 2008) announced by the operators listed over 27 million entries for 230 countries.  The most entries are generated in the UK, USA, Canada and Australia.

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